Storefront Terms of Service

1. Who These Terms Apply To

These Storefront Terms of Service ("Storefront Terms") apply to you if you browse, place an order, or make a payment through any storefront, order form, or payment page hosted on the HandForBrand platform (each a "Storefront"), including pages at any *.handforbrand.com subdomain or a custom domain connected to HandForBrand.

By placing an order through a Storefront, you ("Customer," "you") agree to these Storefront Terms.

These Storefront Terms are separate from, and should not be confused with, the Terms of Service that govern businesses using HandForBrand's platform to run their operations ("Business," "Merchant," "Tenant"). If you are a Business using HandForBrand to manage your own operations, the HandForBrand Terms of Service apply to you instead — see handforbrand.com/terms.

2. Who You're Actually Buying From

2.1. Each Storefront is independently owned and operated by the Business whose name and branding appear on it. When you place an order, you are entering into a contract of sale directly with that Business — not with HandForBrand.

2.2. The Business is solely responsible for:

• The products or services offered, their description, pricing, and availability
• Fulfilling your order, including quality, timing, and delivery
• Responding to your questions, concerns, and complaints about your order
• Any warranty, guarantee, or after-sales support they choose to offer
• Compliance with applicable consumer protection and trade laws relevant to their business

2.3. HandForBrand provides the technology platform that powers the Storefront, order tracking, and payment facilitation, but does not manufacture, supply, inspect, or take ownership of any product or service sold through it.

3. Payments

3.1. Who processes your payment. Depending on how the Business has configured their account, your payment is processed either:

• Through HandForBrand's payment facilitation service (in partnership with Razorpay), or
• Directly through the Business's own independently operated payment gateway.

In either case, you will see a disclosure at checkout identifying how your payment is being processed before you complete payment.

3.2. What appears on your bank/card statement.If your payment is processed through HandForBrand's payment facilitation service, "HandForBrand" or a similar reference may appear on your bank or card statement alongside or instead of the Business's name. This does not change who you purchased from — you purchased from the Business identified on the Storefront, and HandForBrand acted only as the payment facilitator for that transaction.

3.3. Advance payments. Many Businesses on HandForBrand require an advance or partial payment to confirm a custom order, with the remaining balance due later (for example, on delivery or completion). The specific advance amount, balance amount, and due terms for your order will be clearly shown to you before you complete payment.

3.4. Cash on Delivery (COD). Where offered by the Business, you may choose to pay the full amount at the time of delivery instead of paying online. COD availability is set by each individual Business and may not be offered for all orders or product types.

3.5. Payment security, including card and UPI data handling, is managed by Razorpay or the Business's chosen payment gateway provider, in accordance with their own security standards. HandForBrand does not store your full card or payment credential details.

4. Refunds, Cancellations & Disputes

4.1. Contact the Business first. Because the Business is the seller of your order, any request to cancel, modify, or receive a refund for an order — or any complaint about the product or service you received — should first be directed to the Business, using the contact details shown on their Storefront or order tracking page.

4.2. Refund and cancellation terms (including timeframes and conditions) are set by each individual Business and may vary. Please review the specific Business's stated policy, where provided, before placing an order.

4.3. Where a refund is approved by the Business for a payment processed through HandForBrand's payment facilitation service, the refund will be processed back to your original payment method via Razorpay, subject to standard bank/card processing timelines.

4.4. If you're unable to resolve an issue with the Business, you may contact HandForBrand at support@handforbrand.com regarding payment-processing-specific concerns (for example, a payment charged but no order created, or a technical error on the Storefront). HandForBrand is not able to compel a Business to provide a refund, replacement, or specific resolution for issues relating to product quality, delivery, or service — those remain matters between you and the Business.

5. Order Tracking & Communication

5.1. After placing an order, you will typically receive a link to an order tracking page hosted on the Business's Storefront, where you can view your order status, communicate with the Business, and make any remaining payment.

5.2. You may also receive order-related communications via email, SMS, or WhatsApp, based on the contact details you provide at checkout and the notification methods enabled by the Business.

5.3. You can find your past orders at any time by signing in at account.handforbrand.com using the email address you used to place your order.

6. Information You Provide

6.1. At checkout, you may be asked to provide information such as your name, phone number, email address, and delivery address. This information is shared with the Business you are ordering from, so they can fulfil your order and contact you about it, and is processed by HandForBrand as described in our Privacy Policy.

6.2. You confirm that any information you provide is accurate and that you have the right to provide it (for example, if placing an order on behalf of someone else for delivery to their address).

7. Prohibited Use

7.1. You agree not to use any Storefront to place fraudulent orders, provide false payment or contact information, or otherwise abuse the platform.

7.2. HandForBrand and/or the Business reserve the right to cancel any order suspected of being fraudulent or abusive, with any payment made refunded where appropriate.

8. Limitation of Liability

8.1. To the maximum extent permitted by applicable law, HandForBrand's liability to you in connection with any order placed through a Storefront is limited to facilitating the technology and payment infrastructure involved, and does not extend to the quality, safety, legality, timeliness, or fitness for purpose of any product or service sold by a Business.

8.2. Nothing in these Storefront Terms limits any liability that cannot be excluded under the Consumer Protection Act, 2019, or other applicable Indian law.

9. Changes to These Terms

We may update these Storefront Terms from time to time. The updated version will be posted with a revised "Last Updated" date. Continuing to use a Storefront after changes are posted constitutes acceptance of the updated terms.

10. Contact

For questions about these Storefront Terms, or for payment-processing-specific concerns:

support@handforbrand.com

For concerns about a specific order, product, or service, please contact the Business directly using the details provided on their Storefront or order tracking page.