Account & Settings

How do I export my data or close my account?Download your orders, customers and products as spreadsheets, free up storage, or request account deletion with a 14-day grace period. Owner and admins only.How do I add team members and choose their roles?Invite people from Settings → Team and pick Admin, Operations or Team. See what each role can see and do, and how many people each plan allows.Does HandForBrand send WhatsApp messages to my customers?H4B does not send WhatsApp messages by itself. It prepares ready-to-send templates you copy or open in WhatsApp. See what is sent by email and push.How do I contact HandForBrand support?Send a message through the support form or email support@handforbrand.com, and check a ticket's progress with your ticket number and email.

Quick answers

I forgot my password — how do I get back in?

Use the 'Forgot password' link on the login page and we'll email you a reset link. If it doesn't arrive within a few minutes, check your spam folder before writing to us.

What can each team role do?

Owners and Admins can see and change everything, including billing and payouts. Operations covers day-to-day order and customer work, and Team works on orders without seeing prices or payment amounts.

How do I remove someone from my team?

Settings → Team, then remove them. This fully removes their access — they're taken off any orders they were assigned to, and their login no longer works.

Can I turn off email notifications?

Yes. Notification settings let you choose what you and your customers get emailed about. Customers can also unsubscribe themselves from the link at the bottom of any email.

Is my data backed up, and can I export it?

Your data is encrypted in transit and at rest, and backed up daily. To export your data yourself, open Settings → Data & Storage and choose Export all data; you get your orders, customers and products as CSV files.