How do I export my data or close my account?

Go to Settings → Data & Storage. There you can export your data, free up storage and, if you want to leave, request account deletion.

Export your data#

1. Open Settings → Data & Storage.
2. Under Export your data, tap Export all data.
3. Your device downloads three CSV files: orders, customers and products. Each file name has the date in it. They open in any spreadsheet app.

If your browser asks to allow multiple downloads, say yes.

Free up storage#

1. In the Storage card, check how much you have used.
2. Under Free up storage, filter by Delivered, Cancelled or Both, and by age (any, 30, 60 or 90 days).
3. Tick the orders you want, then tap Delete selected files and confirm.

This cannot be undone. It removes the attached files only. The order records stay.

Close your account#

1. Under Close your account, tap Request account deletion.
2. Type your business name to confirm. Choosing a reason is optional.
3. Tap Request deletion.

What happens next:

• Your storefront goes offline immediately.
• Your data is permanently deleted after a 14-day grace period. A banner in the app shows the date.
• If your business has an email address on file, we send a notice there.
• You can change your mind any time before that date. Tap Cancel deletion on the banner or in Data & Storage. Your storefront goes live again.

Good to know#

• Export first if you may need your records. When the 14 days are over, your business data, including orders, customers and files, is permanently deleted.
• Closing your account is separate from changing plans. See Change or cancel your plan.
• Need a hand? Contact support.