Does HandForBrand send WhatsApp messages to my customers?
H4B does not send WhatsApp messages by itself. It prepares ready-to-send templates you copy or open in WhatsApp. See what is sent by email and push.
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No. H4B does not send WhatsApp messages automatically. It writes the message for you, and you send it yourself from your own WhatsApp. What it does send by itself is email.
How WhatsApp works today#
- Open an order and tap Message (it shows when the customer has a phone number).
- A box titled "WhatsApp message" opens with a ready message for the order's current stage. It already includes the customer's name, the product and the order details, and it can include the tracking link.
- Edit the text if you like.
- Tap Copy message, then tap Open WhatsApp to open a chat with that customer. Paste the message and send it yourself.
Open WhatsApp opens the chat only. It does not fill in the message for you, so use Copy message first.
Editing your templates#
On the Pro and Scale plans, go to Automations → Message templates. You can edit the text for each stage, switch each template On or Off, and tap Save. On Free, the default wording is used.
An automation with the action "Send WhatsApp template" does not send anything either. It adds a note on the order's timeline with the text, so your team can send it by hand.
What is sent automatically#
| Channel | What happens |
|---|---|
| Email to customers | An order confirmation after an order is placed. A stage-change email when you move an order, if the customer has an email. A review request when an order is delivered. A payment-received email after an online payment. |
| Email to you | New orders, status changes, payments, customer messages, file uploads and overdue alerts, each one switchable in Settings → Notifications. |
| Browser push | Optional alerts on your device. Turn on in Settings → Notifications under Browser push notifications. |
Customers can stop emails from the link at the bottom of any email.
Good to know#
- Share the order tracking link in your message. See Your order tracking page.
Frequently asked questions
Can I turn off customer emails?
Customers can unsubscribe from the link at the bottom of any email, or manage preferences there. You choose which emails you receive yourself in Settings → Notifications.
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