How do I upgrade, downgrade or cancel my plan?

Open Settings → Billing to see your plan, compare plans and upgrade. To go down a plan or cancel, use the Downgrade button, which opens an email to the team, or write to support@handforbrand.com.

The plans#

Steps to upgrade#

1. Open Settings → Billing.
2. Under Billing details, fill in your business details and tap Save billing details. The upgrade buttons stay off until this is done.
3. Choose Monthly or Yearly. Yearly costs ten months' price.
4. Have a coupon? Type it in Have a coupon code? and tap Apply.
5. Tap Upgrade to Pro or Upgrade to Scale and complete the payment.

Your payments and receipts appear under Payment history, and GST invoices under Invoices.

What happens at a limit#

• Orders (Free): at 30 orders in a month, the New Order button is switched off, with a note to upgrade for unlimited orders.
• Order forms: at your limit, New form is locked and shows an Upgrade link.
• Storage: the Billing and Data & Storage pages show how much you have used and suggest cleaning up or upgrading when you are running low.

A limit stops you adding more. It does not delete what you already have.

Downgrade or cancel#

There is no cancel button in the app today. Tap Downgrade on the plan you want, which opens an email, or write to support@handforbrand.com. You can download your data first. See Export or delete your data.

If a paid subscription ends, for example because a payment could not be collected, your account moves to the Free plan and we send you an email. Only the owner and admins see the Billing tab.