What can I see on my order tracking page?

Your tracking page is a private link for one order. It shows where your order is, lets you review previews, chat with the shop and pay what is left. You do not need to sign in.

What you will see#

• Status: a timeline of the stages: Order Placed, Reviewing Details, Work in Progress, Internal Review, Preview Sent, Changes Requested, Approved, Production, Shipped and Delivered. The current stage is marked In progress and finished ones show Done. A banner says the "Next step".
• Preview (called Preview & Chat on phones): previews the shop shares with you. Tap Approve if you are happy, or write what you want changed under Revisions. A red dot means there is something new.
• Files: files shared by you and by the shop. You can upload reference files too.
• Form: questions the shop needs answered. Fill them in and tap Submit.
• Details: order summary, delivery address, add-ons and payment.

Shops can hide some tabs for certain products, so you may not see all of these.

Paying the balance#

1. Open the Details tab.
2. Under Payment, check Total amount, Paid so far and Balance due.
3. Tap Pay ₹… now and complete the payment.

If online payment is not available for this shop, the page tells you to pay on delivery or contact the shop. Once an order is fully paid, it shows Payment complete. If the shop issued a GST invoice, you can download it from the same card.

After delivery#

When an order shows Delivered, you can leave a short review.

See all your orders#

Use the round button at the top right of the page, or go to account.handforbrand.com. See Sign in to see your orders.

For shop owners: send the link#

1. Open Orders and tap the order.
2. Tap Copy link at the top.
3. Paste it into WhatsApp or an email. Customers with an email also get a "Track My Order" button in the confirmation email.