Payments & Payouts

Taking money from customers and getting it into your bank.

How do I connect my bank account to get paid online?Add your current account and PAN in Settings → Payments so online payments go to your own bank. Learn each status and what customers see meanwhile.What is the platform fee and how is GST added?See the fee H4B takes on online payments for each plan, how 18% GST is added on the fee, and where to find it on the Payouts page and your invoices.Why does a payment show as pending?Common reasons an order or payout shows Pending, from an unfinished checkout to an unverified bank account, and what you can do about each one.When will my payout reach my bank account?How long an online payment usually takes to reach your bank account, what can make it slower, and where to see the status of each payout on the Payouts page.

Quick answers

How do customers pay me?

Customers pay by card, UPI, or netbanking at checkout, and you can take either the full amount or an advance. You can also mark an order as cash on delivery and record the payment yourself later.

When does the money reach my bank?

Online payments are paid out to your verified bank account usually 2–3 business days after payment, subject to holidays, payment provider and your bank. The Payouts page shows what's settled, what's still pending, and the bank reference for each one.

What does the Payouts page show?

It lists each payment you've received with the net amount that reaches your bank, the customer, the order, and the settlement status. Open Details on any row for the full breakdown, including the platform fee.

Can I use my own payment gateway?

Yes, on plans that include it. In Settings you can connect your own payment account instead of collecting through H4B. If you do, money goes straight to you and the Payouts page doesn't apply — your own payment dashboard is the source of truth.

How do I record a payment taken offline?

Open the order and, in its Payment card, switch on what you've collected: Advance collected, Balance collected or Cash collected. The order's payment status and the customer's tracking page update to match.