Why does a payment show as pending?

A payment shows Pending when nothing has been paid yet, or when only part of the money has come in. The cause is usually one of the reasons below.

Reasons and what to do#

1. The customer did not finish paying. An online order is created first and stays Pending until the payment goes through. Open the order, tap Copy link at the top and send that link to the customer. Their page has a Pay ₹… now button for the balance.
2. Your bank account is not verified yet. Online payment is off, so customers can only order with cash on delivery. Complete Settings → Payments. See Connect your bank account for payouts.
3. Only the advance is paid. The order shows Advance Paid until the balance comes in. The customer's page says "Partially paid" and shows a Balance due.
4. Cash on delivery. You record these by hand. Open the order, go to Details, find the Payment card and switch on Advance collected, Balance collected or Cash collected when you receive the money. Until then the order shows Cash on Delivery or Advance + COD.
5. Payouts page says Pending. The payment was collected but is not yet deposited in your bank. Once deposited, it shows Processed with a UTR number. If the page shows Unknown, the bank status could not be checked. The amounts shown are still correct.

Good to know#

• Only the owner and admins see the Payouts page.
• You can see a payment's ID on the Payouts page under Details. It helps support find it quickly.
• Fees on payments: Platform fee and GST explained.

If something goes wrong#

If an order is still Pending after the customer confirms they paid, contact support. Include the order ID, the payment ID or the customer's payment confirmation, and a screenshot.