How do I sign in to see all my orders?
Use the email you ordered with at account.handforbrand.com to get a sign-in code and see every order from every shop in one place. No password needed.
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Go to account.handforbrand.com, enter the email you used when you ordered, and type the code we send you. You then see your orders from every business that uses HandForBrand.
Steps#
- Open account.handforbrand.com.
- Enter your Email, the one you used at checkout, and tap Send code.
- Open your email and find the sign-in code.
- Type the code into Enter code (it is at least 6 digits) and tap Verify & sign in.
- You land on Your Orders, grouped by business. Tap an order to open its tracking page.
An order that has a new reply from the shop, or a new stage since you last looked, is marked so you can spot it.
Update your details#
On the same page, open Edit profile to add your Full name and Phone, then tap Save. Tap Log out when you finish.
If the code does not arrive#
- Check your spam or promotions folder.
- Make sure the email is spelled the same as at checkout. If you used a different email for the order, use that one.
- The app says "No orders found for this email" if that address has never placed an order. Try another address you may have used.
- If you see "Could not send the code. Please try again in a minute", wait a little and try again.
- Tap Use a different email to go back and send a new code.
- A wrong or expired code is rejected. Request a new one.
You do not need to sign in to use a single order's tracking link. See Your order tracking page.
Still stuck?#
Contact support and include the email you used and the shop's name. Please do not send us your sign-in code.
Frequently asked questions
Do I need to create a password?
No. You sign in with a code sent to your email each time. There is no password.
Why does it say no orders found for this email?
The app only sends a code to an address that has placed an order. Try the email you gave at checkout, and check the spelling.
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