How do refunds work if I paid a shop through HandForBrand?
The shop decides on refunds. Learn who to ask, what happens when a refund is issued, and what to do if you were charged wrongly. Shop owners see the steps too.
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The shop you ordered from decides whether to refund you, and how much. If they agree, they issue the refund from their order page and it goes back against your original payment.
If you were charged and want a refund#
- Open your order page from the link the shop sent you, or sign in at account.handforbrand.com. See Sign in to see your orders.
- Message the shop in the Preview tab of the order page (called Preview & Chat on phones), or use the phone or WhatsApp number on the shop's store page if they show one. Say which order and why.
- Wait for the shop to reply. They choose whether to refund the full amount or part of it.
- Once they confirm, check your bank or card statement. We cannot state how long it takes, because it depends on your bank or card provider.
If you think you were charged by mistake#
If you were charged twice, or charged but the order does not show as paid, contact the shop first. If they cannot fix it, write to support@handforbrand.com or use the form on the support page. Include the order ID, the amount, the date and a screenshot of your payment confirmation.
Good to know#
- Cash on delivery orders involve no online payment, so any refund is between you and the shop.
- A shop may refund an amount smaller than what you paid. The tool never lets a shop refund more than was paid.
For shop owners: how to issue a refund#
You need to be the owner, an admin or in Operations. Team members cannot issue refunds.
- Open Orders and tap the order.
- In the Details tab, find the Payment card and tap Issue refund (it says Refund again if you already refunded part of it).
- Enter the Refund amount (₹) and an optional Reason.
- Check the lines Customer receives and Taken back from your payout. If part of the platform fee cannot be recovered from this order, the box tells you it will be deducted from your next payout.
- Tap the red Refund button.
Orders paid through your own payment gateway are refunded from your payment provider's dashboard instead.
Frequently asked questions
Can H4B refund me directly?
Refunds are decided by the shop you ordered from. H4B provides the tool the shop uses to issue them. If you cannot reach the shop, write to support@handforbrand.com with your order ID.
How long does a refund take?
It depends on your bank or card provider, and we cannot promise a time. Ask the shop to confirm that the refund was issued, then check with your bank.
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